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Return policy - faulty items
We want you to love every Tomahawk purchase. If something isn't right, we're here to help.
If your item arrives faulty, damaged, or you receive the wrong product, please contact us within 14 days of receiving your order with:
- Your order number
- A description of the issue
- Photos showing the fault
Once we've assessed the issue, we'll organise the most appropriate solution in accordance with the New Zealand Consumer Guarantees Act. Depending on the nature of the fault, this may include:
- A repair
- A replacement
- A full refund
If your return is approved due to a fault or error on our part, we'll cover all reasonable return shipping costs.
Please note that normal wear and tear, accidental damage, misuse, or incorrect care are not considered manufacturing faults.
RETurn policy - change of mind
Changed your mind? No problem.
We accept returns within 30 days of delivery provided the item:
- Is unworn and unwashed
- Has all original tags attached
- Is in its original packaging
- Shows no signs of wear, damage, stains, or odours
Once your return has been received and inspected, you can choose either:
- A full refund to your original payment method, or
- An exchange (subject to stock availability).
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
For hygiene reasons, we cannot accept returns on worn or washed garments.
Sale or clearance items are final sale unless they are faulty.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.